Refund Policy

Returns

We accept returns within [14 days] of purchase. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging. Proof of purchase (such as an order number or receipt) is required.

Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or similar).

  • Digital products or downloadable software.

  • Gift cards.

  • Personal care items (for hygiene reasons).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your original payment method within [14 business days].

  • Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us 

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. If you’ve done all of this and still have not received your refund, please contact us 

Shipping Returns

To return your product, mail it to:
[Your Return Address]

You are responsible for paying shipping costs for returning your item. If you are shipping an item over , we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

About Us
Full name: salma el bouazzaouy
 Email: salmaelbouazzaouy1@gmail.com
Address line 1: N 1 RUE 8 BLOC B HAY GRIOU ZOUAGHA 
City/Town: FES 
Postal/ZIP code: 30000
 Country: Morocco
Primary phone number :+212 649998271
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